The "WORST" custo...
The "WORST" customer service I hv seen ever.I bought a toaster from them.As I opened the box,I saw the clip to close the toaster was loose so much so that if at all I tried tp make a toast,it would separate for sure.While buying the stuff,I was told that I hv a 30 days return time frame so I changed it the very next day.Again got another toaster in return and to my bad luck again I got it with a very loose clip.This time I went in to return it after 20 days.But to my surprise I was dealt with utter disrespect and arrogance.They told me they would not return it and that the clip was okay to be used. Thebest pary was the salesperson himself tried fitting a bunch of papers to simulate a toast to show me the durability of the clip of the toaster and then all of a sudden the clip broke in his own hands.Ha Ha Ha!!! A guy named CHRIS came furiously and kept cursing us fr a mistake of his own employee and had to return it by any means and literally shouted at us while refunding us the money and explaining us the so called returning policy.If at all factory direct needs to improve,here's a suggestion TEACH SOME MANNERS TO YOUR STAFF AND TEACH THEM HOW TO BEHAVE WITH A CUSTOMER