As Canada’s leading integrated freight, parcel and logistics solutions provider, we have built one of Canada’s most extensive transportation and logistics networks and supporting infrastructure. The advantages of this size and scale benefit our customers, with more facilities in more regional centres than any other freight and parcel solutions provider in Canada. Nationally, provincially and regionally, our customers can count on best-in-class service and support from Purolator, wherever they are. We deliver services and solutions critical to Canada’s busiest urban centres. We deliver promises. The promises our customers make to their customers. From timely, dependable package delivery to integrated distribution solutions, we are well-equipped with the size, experience and expertise to meet the sophisticated, high-volume demands of our customers and deliver their promises.
more...See more text
Last package delivered through puralator; Employee Tells me won’t leave package due to dog in yard (acceptable) next order; package was left in yard within reach of dog. There was no package left when I got home, only shreds everywhere and my Christmas presents were ruined. Been on hold for 22 minutes and counting. Have yet to hear anything other than the automated message.
Amazon needs to change delivery company in my area.
I received an email from Amazon Prime that my delivery was delayed but would sill arrive today. I waited at home all day for the items to arrive as the tracking continued to show it was on the way for today. At 4:30 I entered tracking into Purolator's site. It stated that delivery was missed and would be attempted the next day. I was home all day and no notice was left. I called the only number I could find as Pembroke has no direct number. I was informed the driver did not attempt due to issues
Awful. Leaver sticker but don't call or buzz apartment. Can't call them... waste of time and money. I will have to drive to their office for pickup when I have a day off work. Probably works ok for folks who are home all the time.
Hello Leester222,
Thanks for your review. I’m sorry to hear that we disappointed you.
The driver is supposed to use the buzzer, if it’s provided on the directory and/or the shipping label. Please send the details to customer.care@purolator.com, we’ll follow up on this.
Please note that we do offer the option to schedule a second delivery or have your shipment sent to another service point, upon request.
Thanks,
Catherine
Customer CareTeam/ Purolator Inc.
By RobC823
March 17, 2015
Like Delta B said...
Like Delta B said, NO business address
The driver left the slip stuck to the apartment DOOR, where ANYBODY could have STOLEN it
UNPROFESSIONAL. YOU'VE BEEN WARNED
Delivers for UPS - cannot contact their "Pembroke" office directly - apparently they don't operate phones. For UPS deliveries - they don't even knock, leave slip and drive away! Why take on contract for UPS deliveries - and not do your job?!?
