Subaru Metropolitain
3/5
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4550 Métropolitain E, Anjou, QC H1M 1A1
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MontrealReviewer
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Can't be trusted

Terrible experience. Wasted months of negotiating a purchase price. The dealership reneged on the deal hours before delivery with no satisfactory alternatives. They actually offered another vehicle for $8,000 more as an alternative! So, don't waste your time with this dealership. They can't be trusted, including the head salesperson who won't give you the time of day unless it is in "his" best interests. Also, they did not return the deposit for over 3 months! I recommend going elsewhere.

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PMJO23
By

Nightmare

I've had problems with this dealership from the day I received my car. I made the error of signing all the paper before seeing the car (it was the first time I was buying a new car and I guess I was too excited). When I saw the car, someone had put the winter tires on the back seat and after removing them, the leather was all deformed and pierced. Complained to the dealership without success at first, then called Subaru Canada that said that it was the dealer's problems (I kept asking them if they were bothered by the fact that this dealership, selling their cars with their name on it, was acting like this... the guy I talked to wouldn't even answer my question). After two months, I managed to have it fixed after talking to the director. Then, every time I would go there for my schedueled maintenance, the car was never ready at the promised time. I always had to call to check if they were done with it (like 4-5 hours after the promised time) and the answer was always: "we were just about to call you". Last time I went there, my car was supposed to be ready at 11:30 a.m. At 4:30 p.m., I decided to call them to see if my car was finally ready. The guy asked me to come real quick, that there had been an accident with my car. A costumer had hit it with her car in the parking lot. When I got there, I spoke with the lady that had hit me, then I learned that the accident had happened at 1:00 p.m.! They didn't even bothered to call me before and when I called them, I was supposed to get there quickly?? They did not apologized, didn't offer me anything... I had to use my insurance company and then when my insurance tried to get informations from the last employee that had drove my car, they wouldn't give it this informations (I forgot to tell you guys that my car hadn't even been parked in an official parking space). It was a real pain dealing with all this.

Service: 1/5
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anonpjyp
By

pour acheteur sérieux, c est la place

Avec mme deschatelet, si on est sérieux dans notre démarche elle fait tout en son possible pour faire accepter la vente, trouver le véhicule recherché. Son professionalise est exemplaire.

Service: 5/5
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yanray
By

tout pour le client

Avec mme deschatelet, si on est sérieux dans notre démarche elle fait tout en son possible pour faire accepter la vente, trouver le véhicule recherché. Son professionalise est exemplaire.

Service: 5/5
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