By dollardguy
April 29, 2012
Awful SPA Customer Service
Ordered spa cover in November. Gave $200 deposit. Still waiting!! Almost May! Supposedly spa cover was ordered and delivered but couldn't be found?? No call backs or info about status of the order, or "lost" cover. In the mean time, our spa cover was getting heavier and finally broke the lifter. Sales rep sent us to another dealer to buy a cover that's $200 more and the wrong colour?? Finally spoke to the manager who said they would re-order rush and email me the order. Still waiting for that. Shocked at how unprofessional and incompetent Club Piscine is. All kind of excuses but no explanation. How do you misplace a spa cover?! Avoid spa sales/support here if you can.
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