Sleepy's-The Mattress Store
3.5/5
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3-1725 Baron Rd, Kelowna, BC V1X 7H1
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Ratings & Reviews - Sleepy's-The Mattress Store

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3.5/5
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    chas6163
    By

    By far the best beds in the Okanagan. Geoff and Carling are an amazing father and daughter team. They know their products, materials and pricing. They gave me all the info I needed to buy the perfect bed for my wife and I. So many options for healthy and environmentally concious people. I highly recommend them to all my friends. Great people, and great business. Thanks for all the help you guys.

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    tesskj
    By

    Excellent service. Incredibly knowledgeable. We LOVE our new natural latex and wool mattress. It is SO comfortable.

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    sportynerdyjock
    By

    They don't stand ...

    They don't stand behind their products or service. Once they've got your money, pray you don't have any issues because you're on your own. I won't buy anymore products from them because service is everything!

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    Business Reply March 29, 2016

    Normally I don't respond to negative reviews with alias's, but in this situation, I know who you are. I find it very disconcerting that we addressed your issue in store and proved our product had no defect, the factory rep was even in store at the same time and agreed, but you still chose to place a negative review? We strive to create a positive shopping experience for all of our customers, either in store or online and we back our products 100%!

    senseye
    By

    Poor service! Did...

    Poor service! Did not live up to their 90 days return policy. Spent over 3,000 for a bed that is extremely uncomfortable. They never returned my calls or emails. Save yourself some frustration and find another place to shop.

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    Business Reply March 29, 2016

    I am sorry to hear you had a negative experience with our store! We strive to offer good customer service....before or after the sale, but I am afraid this one may have fallen through the cracks? If possible, can you please contact us and we will see if there is still something we can do for you?

    Allison59
    By

    Sleepy's made us the best latex mattress

    We are very happy with our latex mattress purchase at Sleepy's. Mattress shopping was becoming very confusing for us and we did our research on the web and visited many stores in the Valley...Sleepy's were by far the most knowledgable and even customized our mattress by pressure mapping us and making it based on our weights, pressure points, and the firmness we liked. I can feel a pea under our mattress, that's how sensitive I am and this mattress is the most comfortable thing I have ever slept on! Their delivery was on time and the two men that delivered it were very polite and even put blankets on our hardwood floors while setting up the metal bed frame. Thank you Sleepy's for the best sleep we've ever had!! Allison

    Are you the owner? Reply or Contact YP

    Business Reply March 29, 2016

    Thank you very much for the positive feedback, Allison! I'm glad you are getting the best sleeps ever!

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