Service technician Ray arrived on time, was friendly and courteous; checked our heat pump compressor and explained both what he was doing and how the system works, for our education .
Service call completed thoroughly and quickly; would have him back anytime for any follow ups
Excellent service. Had air conditioning installed two years ago and had no problems at all. Follow up inspections done also very well. I find it odd that other review sites give 4/5 and one 5/5 yet this one gives a low score. YP reviews are way out. Perhaps coming from one person with a gripe?
Scheduled a appointment for service and the technician didn't show up.So I email to complaint.
Serge replied to my email:
Hi Raymond , I will be back in the office on Monday morning and will get to the bottom of this and why we did not have you scheduled.
I understand your frustration with taking the day off and us not showing up.
I do apologize and will get back to you Monday morning.
Serge Laredo
General manage
TWO WEEK HAS PASSED
I'M STILL WAITING FOR HIS PHONE CALL.
I'm not normally one to take the time to write a review, but here's the story ,had an issue with my water heater and the control valve. Didn't show up as promised and no updates without me calling , then advised the part and labour would be 800 but I should pen get a new tank for 1300 installed on a 4.5 year old tank. In the end they pretty much gave up told me to try else here as the new tank would be way more than 1300. I got the part myself for 160 at sherets and milani installed for 180
August 6 2014 installed a new furnace. Left a big hole in my bathroom ceiling. Customer Rep states their policy is to use a vent cover only. IMO This leaves it prone to moisture and mold. After pleading, company agrees to patch the drywall, but NOT PAINT!!!!
Stay away from this company
We at Moore & Russell appreciate to hear from our customers. good or bad. We are very sorry to hear that we did not meet your expectation on the installation of your new Lennox furnace. We strive to exceed our customers expectations from start to finish. It appears that we obviously
didn't communicate our policies clearly as far as repairs to dry wall that can be due to venting of
the furnaces. Even if we felt we expressed our policy clearly, you have brought to our attention the fact that we need to be clearer and should have it in writing and signed prior to beginning any work. Again we do appreciate your feedback and will be implementing new procedures to avoid this situation again.
By hawke38
August 25, 2011
Aggressive Driver
I was driving into work this morning from Maple Ridge, and this white truck with the company logo was dodging in and out of traffic, and one point he was in front of me and he wanted to get over into the right lane and I guess he thought the car was speeding so he gave the guy the finger. Then he went back to driving aggressively. I don't know about you but if this is the kind of guy that this company has employed with them, I'm not interested. I couldn't imaging this guy coming to my home. He obviously has some anger problems.
We have taken these comments and have discussed it with all the employees to make sure their driving behavious meet our expectations in the same way we deliver the highest level of safety & customer service in your homes.
We never like to hear of this type of incident and do keep track of our trucks by GPS and although we are confident that this type of behaviour is not typical of any of our staff, we would aprreciate to be contacted if anyone ever experiences this again.
