Location
Information
Reviews
Details

Languages Spoken

  • English,
Useful Information

Opening Hours *Holiday hours

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Verify with Merchant

Methods of Payment:

Ratings & Reviews - Hey Cupcake

How would you rate this business?
1.5/5
  • Excellent
  • Very good
  • Average
  • Poor
  • Terrible
1
0
0
0
7
    Sort by:
    Language:
    trob3408
    By

    If I could rate zero, I would. Cupcakes are tasty but the customer service is TERRIBLE. The owner is rude, belittling, and does not take accountability for her mistakes. My MIL was given the wrong cupcakes at pickup and we were expected to return them (during Covid, what?!) as the customer who received ours in error tore them a new one. Though they offer delivery, they would not come to us, even though we were in the middle of a birthday party. We were charged double for the wrong cupcakes.

    Are you the owner? Reply or Contact YP
    orgs3760
    By

    Love the Cupcakes and love the service. My go-to for nearly a decade. I love the red velvet, of course, and the Canadian the best! Not too sure about all these crazy reviews...feels a little fishy to me.

    Are you the owner? Reply or Contact YP
    jaim5811
    By

    Went to get a baby reveal Cake in the bill it had the gender written on it We asked it be kept secret When I called lady was so rude and didn’t apologize Also the cake was terrible Don’t ever go there owner is so rude

    Are you the owner? Reply or Contact YP
    mcte5373
    By

    Went to get some cupcakes for my birthday. Upon arriving did not greet us, pressured us to choose the cupcakes right away. The male employee was rude, with the worst customer service ever. When leaving the store I dropped the cupcakes literally 2 steps away from the door, returned right away to see what they could do for us. The owner was frustrated and rude did some minor changes to the frosting, still looked crappy as heck! I called them to tell them my disappointment, he was even more rude.

    Are you the owner? Reply or Contact YP
    jsaw7633
    By

    I will keep this brief as I have already expressed my displeasure to the store ownership and all my colleagues and acquaintances, but Hey Cupcake demonstrated by far the worst customer service I have ever encountered, combined with what I can only call questionable business practices. They send in orders late, charge more than the quoted prices, and criticize their customers constantly.

    Are you the owner? Reply or Contact YP
    chri3625
    By

    Rude to customers on the phone

    Are you the owner? Reply or Contact YP
    JenniferM206681
    By

    HORRIBLE CUSTOMER SERVICE

    Horrible customer service. Will not take responsibility for their own mistakes and will blame the customer. Have experienced the horrible attitude a few times but convenience won me over.... NEVER AGAIN.

    Are you the owner? Reply or Contact YP
    KirstenS290
    By

    Super disappointe...

    Super disappointed by the surly customer service. I took 3 busses to get there because I wanted to treat myself to a cupcake for my 30th birthday only to be told I couldn't pay with debit, no exceptions. The woman was flat out rude. I will never set foot in there ever again.

    Are you the owner? Reply or Contact YP

    Get an opinion about this business!

    Think your friends might be familiar with this business? Ask your friends on Facebook to see what they think.

    Contact this business
    Close menu