Ratings & Reviews - Malen Framing

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    Poor Customer Service

    Purchased one of the Deal of the day voucher for this company. The print was ready and done, sends you a one liner email indicating it's ready. I never heard of this company till I purchased the voucher. I am not familiar with their business. It would have been appreciated if they provided you with some information indicating, where and when to pick it up, letting you know no need for an appointment. Instead I got a one liner stating "Print is done", .... Service, - there is no courtesy presented. Called the store, the individual answers and says well all the information is on the site. Kind words and great service goes a long way. Unfortunately, I'm not sure this particular individual working for this company is understand that.

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    Merchant Reply August 16, 2011

    After 33 years of care to our customers this review seems odd. Compliments and thanks are more common in our store. This customer has never set foot in our store. The Swarmjam Sale advertised in the Ottawa Citizen for 70% off print to canvas was good beyond my expectations. Customers filled out a form, we then processed their image and following the ''it's ready '' came to our store where we shared a pleasant introduction followed by mutual appreciation of their images and our fine work.

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