Optimum Auto Service is dedicated to providing quality and professional service, with an upmost level of client satisfaction. We strive to ensure our clients receive consistent and honest service. At Optimum we understand that our success is directly correlated to the level of satisfaction we deliver to our clients, for this reason we are always open to suggestions and comments. Not only do we listen, we are continuously implementing new strategies to help us improve based on your suggestions.more...See more text
Basit Alqubaisi has always been passionate about mechanics and started gaining experience in the field when he was just a young boy growing up in Kuwait. “As a child, my main hobby was mechanics and I was fortunate enough to get the opportunity to work on different vehicles growing up,” he says. In 1996, he gathered his belongings and moved to Canada in pursuit of a higher education and establishing his own career path. Originally pursuing an accounting degree, he switched his field to mechanics at NAIT and obtained his Journeyman certificate after four years.
After working for a few dealerships and then experiencing a layoff, Basit was ready for a change. “I realized right then that I couldn’t keep working for other businesses anymore,” says Basit. “I wanted to finally be able to put my education, experience and skill set to good use.” With a newfound determination to start his own auto business, Basit took a government-sponsored business course and achieved his dream of opening Optimum Auto Service at the end of 2003. By 2013, Basit had been joined by his right-hand man Mahmud Bseis, acquired ownership of the entire building, and expanded the shop’s size to six bays.
They are an honest local company. They treat their customers very well and being a female I feel no intimidation or pressure from them. They are not out to steal your money or rip you off. They are genuine and I highly recommend them.
I brought my vehicle in on a dealfind coupon and asked them to check my brakes. The brakes were causing a lot of noise and didn't feel right when I brought the car into the shop. This auto repair shop told me that I needed front brake pads and the rear brakes needed to be adjusted. After I got my vehicle back, it continued to make the terrible noises and almost seemed worse. I brought it back to the shop and we took it for a test drive. Of course, it didn't act up during the test drive. My brakes continued to make horrible noises, so I took it to my old repair shop to check. They found the front boot dust cover was cracked (which needs to be removed to put new pad on), and the rear brakes plate was bent. Do you think if this was a problem when they checked the brakes originally, they would have noticed it? Perhaps it wasn't a problem when I brought it in, but maybe the damage was done when they worked on the brakes. I guess I will never know for sure, as I lost my confidence in them and didn't take it back a third time. I did write a letter to them and ask for a refund. The letter was never answered, nor did they call, as requested in the letter. I eventually called them back and they said I should have brought my car back to them to repair, therefore, refused to refund my money,
As a new resident of Edmonton and having just purchased my first car, I was amazed out how thorough, helpful, and genuine Basit and his crew were/are. A neighbour recommended I go see him as soon as possible and I can say that I was pleasantly surprised when he told me that it could be done whenever I had the time. Basically, you'll never find a shop more accommodating, efficient, or quick as Optimum Auto Service. I can't imagine bringing my car anywhere else. I've even suggested to my parents that they drive up specially to get their car repaired by these guys.
Been going to Optimum Auto for a few years now. Always been happy with the work done, and they have always been upfront and honest with me. Thanks to Basit and his team!
When my jeep brokedown, several of my friends kept telling me "Take it to Optimum! Take it to optimum! You won't be sorry...."
Being the skeptic I am, I was hesitant, but I decided to take their advice.....and I truly couldn't be happier!!! Basit and his team are very honest, professional, and provide exceptional quality service. I was really impressed and would never take my vehicles anywhere else. I genuinely recommend anyone looking for a trustworthy mechanic to go to Optimum Auto Service. Go ahead, check them out....you won't be sorry!
