Waterloo Ford Lincoln Body Shop

Please, please, please steer clear of this dealership especially for mechanic work. They charged me $230 for a wrong diagnosis, tried to scam my warranty company $700 and myself $1400 for jobs that didn't need to be done. Thankfully got a second opinion and saved myself over $1000. The manager called and was extremely rude to me about the whole situation as the cherry on top.

VERY POOR ALL ARO...

VERY POOR ALL AROUND. I have been a 4 year loyal service customer and I would have said you would find no better service than at Waterloo Ford, until I purchased a used vehicle from them. When I picked my vehicle up it had an additional almost 1000kms, rear shocks, a severe smoking issue and some other issues. Waterloo was deceptive throughout the entire sales process. they have fixed some of the problems but have now refused to do anything more. the manager i was originally dealing with has not been with waterloo ford for a few months and was dismissive to my complaints when he was there. I had hoped that the experience would have been better than me going to some backyard dealer. I now have the warranty and Waterloo Ford service records that show the km discrepancy and that the vehicle I purchased was in for service due to a check engine light 4 days after I signed the contract and 2 days prior to my delivery of the vehicle. Waterloo said there was a delay for delivery because of a back up at the body shop for my protective paint package. Waterloo says they have gone above and beyond, the problems still exsist and you say white blue lingering smoke and a rich diesel smell is normal. And no one seems to care about the additonal almost 1000kms, from purchase to delivery.