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Our Sales associate Naim Turk was professional, friendly, engaging and thoroughly understood his products. He informed us clearly of all of the options, based on our initial interest and guided us carefully and kindly without "pushing" us into any particular choice. Naim is a real credit to La-z Boy Furniture company!! Andre
Naim was excellent to work with. We would definitely recommend friend to use La-z boy Langley. Sheila Blundell
Easy person to deal with. Sales lady was Marion Love
The sales person was very professional and good at her job. The shop has exactly the chair I wanted. I bought it and had it delivered within a day.
Great in store service . Good help at pickup at warehouse. Thanks Naim. Sincerely, John
Excellent service. Edna and Bunny helped with me with designing my new place
Natalie P. At the Langley store was amazing. From start to finish she took care of everything. She has great product knowledge and her customer service was second to none. Recliner is everything I wanted and more - great product and fantastic salesperson! Brian.
Bunny came to our home for a consultation. The following day we spent 3 hours with her and her coworker, Naim, picking out furniture and area rugs. We are excited to have our home transformed. Thank you Bunny and Naim!
I am happy with the chair I purchased but am disappointed with the chaotic buying experience. It included initial incorrect pricing, long delivery time unless I purchased unwanted premium features, being sent to the warehouse for pick up when it had been sent to the store, and lack of assembly and assembly tools after being told it would be fully assembled. Any of these individual complications is acceptable but collectively they make me reluctant to buy from La-Z-Boy in the future.
Business Reply February 2, 2021
Hi Kathleen, We appreciate hearing from you. The entire furniture industry is experiencing unprecedented demand and delays. While we have some inventory incoming, custom ordering anything is taking 4 - 6 months right now. We would love to look more into your pick up experience. Please email the store manger your contact info so we can follow up - darrens@lfgvancouver.com
Naim was very pleasant to deal with. Our chairs came promptly, and look and feel wonderful. I would definitely go back and see him again. BUT I am NOT happy with the delivery service. I paid $180 to have two chairs delivered, to replace two existing chairs. The delivery men stated that they would not move the existing chairs. That was extra $$, but if I gave them $70 cash they would do it. I declined. Be sure to get your exact terms of delivery in writing!!!
Business Reply February 2, 2021
Hi Maria! The delivery company we use does charge to move furniture within the home. We apologize this was not better explained at time of purchase. We will follow up with the store and your design consultant. We truly appreciate your business.
Naim gave us his full attention and led us to just the right chair. He listened to our time frame and space limit. Once we had purchased, he arranged for delivery. Everything’s went smoothly and we are very happy with the chair.
Business Reply February 2, 2021
Thanks so much for sharing your experience with us!
Niam was awesome!! No pressure at all. Provided all info and options for the chair. Listened to our needs and recommended the right fit for us. Really pleasant personality and very welcoming. Thank you!!!
Naim our sales person never pressured us and had lots of advice on which chair would be appropriate for a person with back issues. The European collection of furniture this store had suited our style as it was less bulky.
Business Reply February 2, 2021
Naim is great to work with! Thanks so much for sharing your experience with us!
Excellent straight forward customer sales from Naim. Went above and beyond in helping with our purchase. Would recommend for sure!
We had a very good experience in buying our furniture. Ivan is a comfortable, clear sales man to deal with. We worked well together in making our purchase. Definitely NOT pushy. Exactly the type a person (real) that you want to deal with when purchasing Custom Furniture. Thank you Ivan, Lena & Dale
Ivan let us know what we needed to look and checked in but realized we wanted to experience the feel of the furniture and make a good decision for ourselves. Thanks for respecting our need for time to decide and not bugging us. We are excited to get our custom lazy boy couch.
Excellent customer service. Naim was such a great salesman. Very knowledgeable and patient. My wife and I enjoyed our shopping experience at La-Z-Boy. Anthony
My family was searching for a new Sectional for our Living Room and we decided to go to La-Z-Boy in Langley, BC. Leona greeted us and spent over an hour showing us and providing us with valuable insight to help us better make a decision. Upon narrowing down our search, we returned the following day. Leona came in on her day off to help us complete the sale. She is absolutely excellent! Knowledgeable, courteous, friendly, and frankly, she felt like family by the time we had made our purchase!
Sergey - personal, very informed with insightful comment and excellent client service. It was a great shopping experience at Langley Lazy boy ?? so thank you Sergey for looking after us. Cheers
Had a very good experience at La-Z-Boy today with the very competent and friendly salesperson Naim . Naim was extremely helpful and knowledgeable and made my purchase of a recliner smooth and seemless. I would highly recommend this company and will likely use this furniture store again in the future. Thank you Lorraine
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