Port Moody Auto & Air A Division of Port Moody Radiators

Trust and honesty are, undeniably, the two most important values in a relationship with your auto repair shop. Gary and Shelly Smith, the husband and wife team behind Port Moody Auto & Air, understand the significance of customer confidence, particularly in an industry once stereotyped for its half-truths and questionable business practices.

"I could spend every dime on advertising and I would never attain the response that I get from customer referrals; it's the best business we can get, especially in this industry," reveals Shelly. "Trust, for us, is number one. It is always a financial decision when it comes to car repairs, so customers have to feel you are telling them exactly what is going on with their vehicle and what they need to do."

These ethical principles make up the backbone of the business at Port Moody Auto & Air. In fact, Shelly is quick to say that Gary is definitely a man that lives by The Golden Rule, to treat others, as you would want them to treat you. "He is a very honest person in his own life," she says. "He's got a good heart and he's just a really good guy."