Find out how these tips can help you prepare

  • What you should know
    • Year your house was built
    • Age/capacity of your system or appliance(s)
    • Make/model of your system or appliance(s)
    • Has the problem been fixed before? Do you have paperwork related to it?
  • What you should ask
    • Suggested questions
      • What certification or licenses does your business hold?
      • What type of insurance coverage does your business hold?
      • How many years of experience do you have?
      • Do you specialize in repairs or remodeling projects?
      • How do you charge for your services?
      • What's included in your quotation? Approximate cost?
      • What methods of payment do you accept?
      • What type of repair method or replacement parts will you use?
      • What type of guarantee is offered on your services?
      • Is a permit required?
      • If a permit is required, who will obtain it?
      • Will you provide me with references from previous clients?
      • When are you available to begin the project?
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Ratings & Reviews - Metro Plumbing & Heating (Niagara)

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    Brittany B

    Helpful and Polite

    So far today I have called many places in search of a part for my furnace. While other places part's people were downright rude on the phone, I was very happy with the service so far with Metro. The gentleman on the phone was polite, helpful, and had excellent product knowledge. He was able to tell me the precise item, the price range off the top of his head, and that they did in fact, have them in stock, without making me wait while he looked anything up. He also made sure to tell me to bring the part to ensure I purchase the right size. I've worked retail for several years and was very impressed by the service just dealing with him on the phone.

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    Excellent work

    I recently had my bathroom remodelled with Metro and was very pleased with the knowledgeable, friendly staff. The plumbers were very professional and the work was completed in a reasonable time frame. I would highly recommend Metro and will use them for any future renovations.

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    TERRIBLE business

    I called and got a quote for a small job and was fine although still expensive for original quote. They took the time quoted and that's on top of them forgetting material they needed ( which was accumulated into the time I had to pay for) and then when I got the bills, it was ridiculous. For 3" of PVC pipe and a couple fitting cost $70. And charged me extra labour. Wouldn't Even call me back when I complained about the price. DO NOT get these guys to do any work for you, unless you like getting ripped off.

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