As Canada’s leading integrated freight, parcel and logistics solutions provider, we have built one of Canada’s most extensive transportation and logistics networks and supporting infrastructure. The advantages of this size and scale benefit our customers, with more facilities in more regional centres than any other freight and parcel solutions provider in Canada. Nationally, provincially and regionally, our customers can count on best-in-class service and support from Purolator, wherever they are. We deliver services and solutions critical to Canada’s busiest urban centres. We deliver promises. The promises our customers make to their customers. From timely, dependable package delivery to integrated distribution solutions, we are well-equipped with the size, experience and expertise to meet the sophisticated, high-volume demands of our customers and deliver their promises.
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Delivery driver extremely rude. I was standing on my doorstep to accept delivery of large package. He refused to give it to me and walked it to my back yard. When I asked why he would do that his response was "that's what I was told to do last time". I have never met this driver before or requested that deliveries be placed in my back yard. Attempts to contact someone to complain unsuccessful. Waiting on hold for over half an hour on 3 different attempts
Paid for 3 day expedited shipping for a part for a client. Purolator literally routed it completely across the country accidentally after being lost for a week. Then, was supposed to send it back to me expedited overnight (10 days late) and instead ‘thinks’ it was sent by ground instead. No firm ETA, but at least 3 weeks on 3 day service.
For a young company to make commitments then to get screwed over like this by the shipper during an already difficult financial time?
Awesome.
The slowest possible delivery service available. If you want your package to arrive late call Purolator. And if you do call them, expect to wait on hold for the remainder of your life and never get to talk to a representative. Nothing would please me more than amazon stopping their use of purolator as a delivery option, they SUCK.
Refuses to deliver to my apartment building because of the buzzer. Drivers mark building as physically inaccessible or blocked. I checked with the apartment super and he claimed that no driver even attempted to deliver.
My items that arrived in Thunder Bay Friday and scheduled for delivery today says exception weather related disruption will resume when weather permits. A clear sunny day no weather issues at all so doesn’t seem to want to work.
Constantly late, rude and even tries to charge you when they fail to deliver on time. They tried to tell me it was an act of god, their truck blowing 3 tires and didn't have any spare. I will never use these guys again. Impossible to count on them and they are so rude trying to tell you its your fault because you handwrite the label instead of printing it off computer.
