Wonderful customer service. I have now bought 3 Louisiana grills from Dansons in Edmonton over the years. Lately my second oldest was not running a low enough temp to do a slow smoke for brisket so I phoned their 1800 number for help . After waiting only 5 minutes on hold I got a very helpful lady that walked me through trouble shooting the grill. My grill was very close to the 5 year warranty end but they got me the needed parts no problem. Wonderful service and very helpful. Read more