How to choose an expert to install a new backsplash

After choosing the right tile for your kitchen or bathroom backsplash, it's time to choose an expert to get the installation done right.

First, ask around. Do friends and neighbours have any contractors to recommend? If so, ask to see their finished projects and judge for yourself.

Next, ask your tile supplier for a list of recommended installation contractors. The merchant will want your finished project to reflect well on their product.

Choose three of the likeliest contractors and set up appointments. Get a written bid from each, and ask each of them how much tile you'll need for the job and how soon they can finish. On the written bid, each contractor should note what materials they will supply. Grout? Sealant? Underlying materials?

Here are a few more things to know before hiring a professional to install your kitchen or bathroom backsplash:

• Never pay the full amount up front. You should pay the contractor only when the job is complete.
• Insist on a licensed, insured tile installer. A reputable contractor will be able to show you proof of licensing and proper liability or worker’s compensation insurance. Also, does your installer have a certificate of qualification in his/her area of expertise?
• Are they a member of any professional contractors’ organizations? Such organizations tend to have a set of standards members must follow. For instance, the Tile Council of North America requires that their members use industry approved methods.
• Ask how they will avoid mould, mildew and moisture problems. A good tile installer should be able to explain how they stave off moisture. Do they use water-resistant drywall? Tile backer boards designed for wet areas? Ensure proper drainage so the area sheds moisture quickly? Use mould/mildew resistant mortar, grout and caulk? Avoid mastic and greenboard? (These materials should only be used in dry areas.)
• Tile and natural stone are not waterproof. Does your installer claim it is? These materials are water-resistant, but not waterproof.
• Will the tile installation contractor allow for tile expansion? Your backsplashes should include movement or expansion joints so the tile doesn’t crack or loosen over time. On a small tiled area like a backsplash, these can be located at the perimeter.
• Insist on reliability. Make sure they understand that you expect them to show up on time and to return calls quickly should you have any questions.
• And speaking of questions…does the contractor take time to answer yours? Ideally, a good contractor will schedule a consultation with you before the job to go over your expectations and offer his/her suggestions.
• Does the installer offer a guarantee? Just as installation materials should have a warranty, so should the workmanship. The contractor should return and fix any problems that arise within a certain time period at no extra cost to you. Get it in writing!