Travel agency tips every vacationer should know

Finding a destination is easy, it's the getting there that's the challenge. By using a combination of travel agencies and online research, you could go where you want for less.

• It's a good idea to visit a travel agent in person and check their website. They don't always have the same offers and information.
• Talking over your needs with a real person can get you advice you didn't know you needed.
• Agents (including those online) have access to packages not available to individuals, so you won't necessarily save money by arranging the different elements of your holiday yourself.
• The obvious benefit of an agent is their experience and expertise. Not only do they know the ins and outs of most travel protocols, they often also have first-hand knowledge of many locales and resorts.

• The internet lets you to take control of your plans and search out a bargain.
• Some promotions are available only online and fares are often reduced because companies can cut out the cost of a salesperson.
• The Internet gives access to companies around the world without the cost of international telephone calls.
• Like anything, if it appears too good to be true, it probably is. Be wary of sites that often advertise an unbelievably good price that turns out to be unavailable
• Read reviews of hotels and more at travel review sites to see what travellers think of your chosen destination or accommodation.

• An agent you know and trust can be an indispensable source of information and good fares.
• Discuss all your requirements with the agent and make sure they understand what is important to you.
• Be aware that your agent could have an agenda other than getting you the best prices, as many airline companies offer bonuses to the travel agencies that sell the most tickets.

• Read the small print of brochures and travel agreements to make sure you don't miss added extras.
• Watch for additional charges, such as taxes and resort fees.
• Booking charges and hidden charges, such as airport taxes, may only be added on at the time of booking. Check totals carefully.
• Make sure your travel agency is a member of a provincial consumer protection organization like the Travel Industry Council of Ontario (TICO), so you may have financial protection if the tour operator goes bust.

• If you're keen to travel but don't want to fork out for accommodation, then organize a holiday exchange with someone who lives at your chosen destination.
• If you don't mind the idea of another family living in your house while you're on holiday, consider a house swap. You can find a suitable exchange partner through well-established agencies if you look online.

Many Canadian travellers now use the internet to book their getaways, and the savings can be substantial. But whether you use a travel agent or go online, make sure you know exactly what you're paying for.